May 11, 2009 Dear Valued Service Sentry Customer: At South Jersey Energy Service Plus, we have been busy gearing up for the summer months by scheduling your annual air conditioning inspections. May and June are often mild and breezy, perfect weather for making sure your cooling systems are in excellent working order before the heat of July and August. This spring it was business as usual until the weekend of April 25-26 brought early, unusually high temperatures. Air conditioners went on all over South Jersey. Most were ready to run, but many customers found themselves reaching for their phones to make a Service Sentry call. On Monday, April 27, our fully staffed customer center received 500 calls an hour, far more than on a typical day. As a result, the phone lines were quickly overwhelmed and calls were broken up or disconnected. We apologize for any distress or inconvenience these technical difficulties may have caused. We pride ourselves on providing our customers with convenient, reliable, and courteous customer service. When our phone system began interfering with our ability to serve you, we knew it was time to make a substantial investment to strengthen our communication structure. We fully expect the call center upgrades to be complete within a thirty-day period. These steps are intended to ensure that should you ever need to reach out for heating and cooling service, at South Jersey Energy Service Plus you will always find a friendly, helpful voice on the end of the line. Thank you for your continued patronage as we strive to improve our ability to provide you with the exceptional level of customer satisfaction and service that you have come to depend on from South Jersey Energy Service Plus. Best regards, Jay Beckley |
